CONTACT US

Who we are
Snowplus Malaysia site was established in Malaysia in mid-2025, and we have been operating e-cigarette online sales business in Malaysia. After hard work and precipitation, we began to enter the Southeast Asian market in 2025 and officially started international sales business. Snowplus Malaysia site has grown into a mature independent e-cigarette online store, providing complete one-stop shopping services for Chinese in Asia, ensuring direct mail to home and considerate after-sales guarantee, bringing a better e-cigarette experience.

Authenticity Guarantee
In 2025, we officially started operations in Malaysia and obtained authorized business qualifications with the snowplus e-cigarette brand. We guarantee that the products we sell are authentic and strictly abide by Malaysian laws and regulations. All e-cigarette products sold can be verified for authenticity on the corresponding official website. For the actual experience method, please check the corresponding e-cigarette official website for operation.

Transportation method
At present, we use the collective logistics air transportation method to send the goods to your home, but we are sorry that we cannot let you choose the transportation method by yourself. When we send it out in a consolidated manner, it is DDP tax-inclusive transportation, that is, the products you purchase are tax-inclusive and no additional fees are required. Our overall transportation time is 5-10 days. The logistics track is temporarily unavailable during domestic and cross-border transportation after the package is sent out. After the package arrives at the destination country, the detailed waybill number of the last leg will be provided for customers to check.

If you have any concerns or questions, you can contact us through the following methods

Email: snowplustech@outlook.com
WhtasApp: +60-1165499562 Online customer service (chat button on the right side of the website)
Our working hours:
Beijing time (GMT+8)
Monday to Friday: 10:00-22:00
Saturday to Sunday: 12:00-18:00